We must charge sales tax within the State of New Jersey at the current sales tax rate of 6.875%. Product and delivery services are taxed at the same rate.
Errors and Omissions
Sometimes we do make mistakes. Accidentally, our website or a salesperson may make a mistake in pricing. If this does occur, you will be notified by our Customer Service department. While these cases rarely do occur, if they do, we will have the option of cancelling your order with notification. All sales are subject to management approval.
At Castle Kids and Cribs, we want each of our customers to be satisfied with their purchase. If for some reason you are not completely satisfied with your purchase, please contact our customer service department immediately. Please make sure you contact us to answer all your questions before ordering. We are here to help you and to work with you to ensure you are purchasing the product that you will be satisfied with. All unexpected issues with your order will be handled without any cost to you including replacements parts, repair, or exchange so long as we are notified of any issues within 48 hours of delivery. Manufacturer warranties also cover certain events for a longer length of time. Items that are shipped, accepted, signed for, and used cannot be returned. All returned items must be in their original condition and unopened with the original packing slip, manuals, warranty cards included. Returns are only accepted with management approval and in new condition. If for some reason, you need to return an item, please contact our Customer Service department for approval. All approved returns incur a 30% restocking fee or more based on a case by case basis determined by management. Shipping return is at the customer's expense. Shipping fees will not be refunded. If an item was purchased with free shipping or discounted shipping, the actual original shipping charge will be deducted from the refund. All refunds for approved returns will be refunded within 30 business days.
If you receive any items that are defected or damaged, please notify our Customer Service department immediately. We expect to be notified within 48 hours. The reason we ask you to notify us within 48 hours is because some items may be damaged in shipping. In such a case, we must contact the carrier based upon their policy. Please carefully inspect all boxes and packaging at the time of delivery. Please clearly indicate "damaged" on the slip you will sign upon delivery if defects are noticed. If a box is opened after delivery, please contact us within 48 hours of your delivery so we can notify the shipper. Our customer service department is happy to assist you with replacement items in such cases. Defects and damages will be replaced at no cost to you so long as our customer service department is notified in a timely fashion.
Occasionally, there are cases of damaged, incorrect, or defective goods. In such a case, please contact our Customer Service department within 48 hours of your delivery if possible. In such a case, we will send you replacement of your item, items or parts without any charge to you. Please contact our Customer Service department as soon as an issue arises. Replacement parts or pieces are typically processed for shipment within 2 weeks of notification so long as the item is in stock and is not a custom order.
Be sure to clearly write on any slip when signing for furniture if there is damage to the goods or the box. If the box or items appears severely damaged, please refuse the delivery. We will be sure that your replacements are ordered on your behalf. Under all cases, please contact our Customer Service department so we are prepared to handle your matter.
*Castle Kids Bedrooms (NY) and Castle Kids & Cribs are separately owned and operated businesses with no direct affiliation to each other with the exception of advertising and driving traffic to their store locations.
For more information on Castle Kids Bedroom's Terms & Conditions in Hartsdale, NY please call us at (914)428-2500 today!