Shipping & Returns

Shipping Policy 

At the current time, we ship to all of the US 48 contiguous states. Our typical method of shipment is UPS or furniture freight carrier. Under certain circumstances, we may ship via Fed Ex. During promotional sale periods, we may offer free shipping items on certain items only within the 48 states. Shipping is typically estimated at the time of check-out in your shopping cart. If you are looking for other shipping options, please feel free to Contact Us. For our freight shipping, someone must be at home to accept the delivery at the time of the scheduled delivery. If for some reason, you miss your scheduled delivery appointment, additional charges will be applied for the re-delivery attempt. All of our discounted shipping options are to your curbside only and do not include in-home delivery, set-up or assembly. If you would like to upgrade your delivery, please contact us and we will attempt to work out an upgraded service for you if available in your area.  

Free or Discounted Shipping 

This is only available on promotional purchases that indicate this as an option. These options are curbside. Furniture pieces that exceed ground shipping weight or dimensions may have a packaging or fuel surcharge involved.  

Upgraded Delivery Options 

Upgraded delivery options which may be available for certain orders to certain parts of the US: We do offer upgraded delivery options. Please contact our customer service department phone number to make arrangements. Some of the upgraded delivery options available are threshold delivery, room of choice delivery, and white glove delivery and assembly. These options are not available throughout the US so it is imperative that you speak to our customer service department to discuss any of these upgraded options. Threshold delivery service is delivery to the first dry area of your home including a garage or within your front door or to the first floor of an apartment building. There is no assembly included with threshold delivery and all products are left in their original packaging. Threshold delivery charges begin at $249. Room of choice delivery options are also available to most areas. Room of choice delivery includes delivery to the room of choice within your home. It includes delivery up as many as two flights of stairs. No assembly is included with room of choice delivery and items are taken out of their original packaging for you within the room only. Room of choice delivery begins at $349. Additional charges may be applied for certain areas, excessively large orders, and additional flights of stairs. We also offer white glove delivery and assembly. White glove delivery and assembly does include delivery in to your residence up as many as two flights of stairs and in to the room of your choice. Items will be assembled within this room and packages will be opened, removed, and disposed of. White glove delivery and assembly starts at $399. White glove delivery and assembly does not include removal of old furniture or moving of old furniture therefore please be sure to have the area cleared to make room for your new furnishings. All upgraded delivery options are done by an outside third party that is not directly affiliated with our company.  

Local Deliveries in NY, NJ, and Some Areas of PA and CT 

Customers located within 100 miles of our warehouse can utilize our personal in home delivery service. Once again, this is an outside provider but it is completed by a local furniture delivery company. Within 100 miles, we do offer in home delivery, assembly and set up. Please contact our customer service department to see if you are eligible for this service. Our customer service department can be reached via the Contact Us form on this website or by calling us directly. Prices vary on this service, but it is typically considered to be a more economical option.  

Customer's Responsibilities For Delivery Day If Upgraded Service 

The customer is responsible to ensure that the merchandise selected will fit through doorways, passageways, and up stairs. We are not to be held responsible for any damage to your home and the furniture by attempting to deliver furniture that cannot clear the above mentioned areas. It is also the customer's responsibility to ensure that the delivery personnel have room to work. They do not move or rearrange your furniture or belongings. If needed in local areas only, time and arrangements can be made with the delivery crew to work with you, but this is a side arrangement that must be made with our delivery scheduler in local delivery areas only.  

PO Boxes and Military Bases, etc. 

We do not ship to PO Boxes under any circumstances. Military bases can sometimes be accommodated but may incur an additional charge. Deliveries above the second flight of stairs, with doormen, with elevators, with check points, or the need for a ferry crossing will incur additional charges for delays at the time of delivery.  

Curbside Delivery Services 

For all freight curbside deliveries, you will be contacted by the freight company to schedule a delivery date and time. They typically give about a four hour delivery window. Advanced notice is given for these curbside deliveries therefore allowing you enough time to get assistance as needed to bring your boxes in to your home. For all of these services, you must be home for the time of delivery to accept delivery. Items will not be delivered without someone being present and acknowledging the delivery. If an appointment time is missed, your delivery will have to be rescheduled and additional delivery charges will be incurred.  

In-home Deliveries 

Drivers are not permitted to remove their shoes so in the case of concern, please provide foot protection or flooring protection. All pets must be restrained in a secure area at the time of any in-home delivery. If you have certain circumstances that need to be addressed for an in-home delivery, please contact our customer service department.  

Installation of Items in Your Home 

Our delivery companies are not permitted to install anything to the walls of your home. In cases where upgraded delivery or assembly is made by the customer, please note that our team cannot install items to your walls. Drilling or screwing items to walls or fixtures within the home is the responsibility of the customer.  

Condition of Items at the Time of Delivery 

Please thoroughly inspect your delivery as soon as it arrives at your home. It is imperative that this is done. If a box or an item is damaged, please clearly write damaged goods on the paperwork you sign at the time of delivery. We will do all possible to replace your damaged or defective item in a timely fashion. We must receive notice that any items are damaged within 48 hours of receipt. We will then have new items shipped to you and your other items picked up. If an item is in stock, we will have the item shipped within 4 business days if possible. If the item is not in stock, we will contact you and let you know an estimated replacement date.  

Special Orders 

Many items that we sell may be considered a custom order. Typically certain custom finishes, accessories, personalized items, upholstered items, etc. are considered special order. Some of these items may take up to 16 weeks to arrive to you. You will be notified an estimated delivery date for special orders. Special item orders must be paid for in full at the time of order. These items cannot be returned. If an item is defective or damaged at the time of delivery, we will have the item replaced. Unfortunately, special order items cannot be cancelled and/or returned for any other reason after the order is placed. Same day cancellation may be available, but after the same day as order was placed, there are no changes or cancellations. If a cancellation is accepted by our customer service department on any special order, there will be a 50% restocking fee. We do not guarantee, though, the ability to cancel or make changes once an order is placed.  

 

Sales Tax 

We must charge sales tax within the State of New Jersey at the current product sales rate.  

Errors and Omissions 

Sometimes we do make mistakes. Accidentally, our website or a salesperson may make a mistake in pricing. If this does occur, you will be notified by our Customer Service department. While these cases rarely do occur, if they do, we will have the option of cancelling your order with notification.  All sales are subject to management approval.   

Return Policy 

At Castle Kids and Cribs, we want each of our customers to be satisfied with their purchase. If for some reason you are not completely satisfied with your purchase, please contact our customer service department immediately. Please make sure you contact us to answer all your questions before ordering. We are here to help you and to work with you to ensure you are purchasing the product that you will be satisfied with. All unexpected issues with your order will be handled without any cost to you including replacements parts, repair, or exchange so long as we are notified of any issues within 48 hours of delivery. Manufacturer warranties also cover certain events for a longer length of time. Items that are shipped, accepted, signed for, and used cannot be returned. All returned items must be in their original condition and unopened with the original packing slip, manuals, warranty cards included. Returns are only accepted with management approval and in new condition. If for some reason, you need to return an item, please contact our Customer Service department for approval. All approved returns incur a 30% restocking fee or more based on a case by case basis determined by management. Shipping return is at the customer's expense. Shipping fees will not be refunded. If an item was purchased with free shipping or discounted shipping, the actual original shipping charge will be deducted from the refund. All refunds for approved returns will be refunded within 30 business days.  

If you receive any items that are defected or damaged, please notify our Customer Service department immediately. We expect to be notified within 48 hours. The reason we ask you to notify us within 48 hours is because some items may be damaged in shipping. In such a case, we must contact the carrier based upon their policy. Please carefully inspect all boxes and packaging at the time of delivery. Please clearly indicate "damaged" on the slip you will sign upon delivery if defects are noticed. If a box is opened after delivery, please contact us within 48 hours of your delivery so we can notify the shipper. Our customer service department is happy to assist you with replacement items in such cases. Defects and damages will be replaced at no cost to you so long as our customer service department is notified in a timely fashion.  

Replacements 

Occasionally, there are cases of damaged, incorrect, or defective goods. In such a case, please contact our Customer Service department within 48 hours of your delivery if possible. In such a case, we will send you replacement of your item, items or parts without any charge to you. Please contact our Customer Service department as soon as an issue arises. Replacement parts or pieces are typically processed for shipment within 2 weeks of notification so long as the item is in stock and is not a custom order.  

Be sure to clearly write on any slip when signing for furniture if there is damage to the goods or the box. If the box or items appears severely damaged, please refuse the delivery. We will be sure that your replacements are ordered on your behalf.  Under all cases, please contact our Customer Service department so we are prepared to handle your matter. 

If for some reason you accept delivery and open your box and notice something is missing or damaged, please contact us immediately so we can arrangement for replacement parts free of charge. Typically freight claims can only be processed within 48 hours so please try to inform us within 2 days of your delivery or sooner.   

Offers, Terms, Conditions and Policies on purchases made through our store locations may be different than posted on this website. Pricing also may vary. Any current coupon codes or offers must be presented at the time of purchase or time of checkout. No double coupon usage is permitted. Final sale or clearance items cannot be combined with a coupon. All payments are non-refundable. All items must be paid in full before shipping. Any disputes between the purchaser and Castle Kids & Cribs LLC shall have no bearing on a finance contract between purchaser and the finance company. This is a separate agreement outside of our company. Customer should not assume that trial periods and offers made by manufacturer's advertisements are available to them in this purchase as we do not have direct affiliation.

For more information on Castle Kids Bedroom's Shipping & Returns in Hartsdale, NY please call us at (914)-428-2500 today!